Get help with your SHEN tools and products
Chat with our support team in real-time
After purchase, you'll receive an email with your license key and download links. You can also access your downloads from your account dashboard or the downloads page.
This is a common false positive. Add the tool to your antivirus whitelist or temporarily disable real-time protection during installation. Our tools are completely safe and virus-free.
Launch the tool and enter your license key when prompted. Make sure you're connected to the internet for activation. Each key can only be used on one computer at a time.
We update our tools regularly after game updates. Check your downloads page for the latest version, or contact support if you need immediate assistance.
We offer refunds within 24 hours of purchase if the tool doesn't work as described. Please contact support with your order details for refund requests.
License duration depends on your purchase. Check your order confirmation email or account dashboard for specific expiry dates. You can renew before expiration.
support@shen-tools.com
Response within 24 hours